ADDITIONAL BACKGROUND PROCESSES MAY BE IN PLACE FOR SOME POSITIONS, SUCH AS LAW ENFORCEMENT. TEAMWORK & COOPERATION: Ability to promote the team atmosphere, be respectful of all team members, and work well with co-workers & leadershipĪNALYTICAL ABILITY: Ability to analyze problems and resolve issuesĮxperience working with Georgia Department of RevenueĮxperience working in a high-volume Contact Service environmentīilingual in Spanish or second language, with good verbal and written communication skills in English.ĪLL SELECTED APPLICANTS FOR DEPARTMENT OF REVENUE POSITIONS WILL BE SUBJECT TO A STATE OF GEORGIA TAX RECORDS CHECK AND A CRIMINAL BACKGROUND INVESTIGATION BEFORE FINAL APPROVAL TO BEGIN WORK. GOOD JUDGMENT & DECISION MAKING: Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decisionĪCCOUNTABILITY: Ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success ![]() RESULTS ORIENTATION: Ability to identify the most appropriate method for completing a project or reaching a goal High school diploma or GED AND Six months of call center experience handling customer's questions, complaints and/or providing information.ĬUSTOMER SERVICE: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs
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